If you are NOT a merchant (for example, if you have a question about a bill on your credit card, a payment, or are a customer concern) - please call the phone number or visit the website that appears on your bill.

For RocketGate MERCHANTS:

You can login at

On Friday, March 30th, FreshDesk installed a patch that had a side effect of breaking our Single Sign-On logic for our Ticket System (at We have asked them to resolve this important issue, they have indicated they are working on it and will have a resolution as soon as possible.  

In the meantime, if you are having issues, there are 2 ways to login.  Select a link below to login using that method:

  1. Production Mission Control
  2. Dev Mission Control

Click here for the Introduction to the RocketGate HelpDesk video after login.