If you are NOT a merchant (for example, if you have a question about a bill on your credit card) - Please submit a Support Ticket

For RocketGate MERCHANTS:

On Friday March 30th, FreshDesk installed a patch that had a side effect of breaking our Single Sign On logic for our Ticket System (at We have asked them to resolve this important issue, they have indicated they are working on it and will have a resolution as soon as possible.  

In the meantime, if you are having issues, there are 3x ways to login.  Select a link below to login using that method:

  1. Production Mission Control
  2. Dev Mission Control
  3. FreshDesk Direct Login